At CARA, we strive to provide our customers with the best possible experience. If for any reason you need to cancel your order or request a refund, please review the following policies:

Cancellation Policy

• Service Cancellations: If you wish to cancel a service you have booked with us, please notify us as soon as possible. Cancellations made within 24 hours/days of the scheduled service may be subject to a cancellation fee.

• Product Cancellations: If you wish to cancel an order for a product, please contact us immediately. We will do our best to accommodate your request if the order has not already been shipped or processed.

Refund Policy

• Services: Refunds for services may be provided under certain circumstances, such as if the service was not provided as described or if there are extenuating circumstances. Refund eligibility will be determined on a case-by-case basis.

• Products: Refunds for products may be issued if the product is defective or damaged upon arrival, or if the product does not meet your expectations. To request a refund for a product, please contact us within 3 – 4 days of receiving the product.

Refund Process

To request a cancellation or refund, please contact our customer service team at contactus@carasystems.co with your order details and reason for cancellation/refund. Our team will review your request and provide further instructions on how to proceed.

Exceptions

Certain products or services may be non-refundable or subject to specific cancellation terms. These exceptions will be clearly stated at the time of purchase.

Contact Us

If you have any questions or concerns about our cancellation and refund policy, please don’t hesitate to contact us at contactus@carasystems.co Our customer service team is here to assist you and ensure your satisfaction.